Appointments

How to Book an Appointment

You can make an appointment in the following ways:

Appointment telephone lines open from 08:00-18:30.

Consultations at the surgery are by appointment only (both booking up to 4 weeks in advance, with some appointments being available for on the day booking).

An appointment is for one person only; if you need more than one member of your family to be seen, please tell the receptionist to book an additional appointment.

Each appointment lasts 10 minutes. Should you have several matters to discuss, or you feel your problem may need more time, please complete our ask a receptionist a question form for a double appointment.

Morning Surgeries

Pre-bookable Appointments

These are available from 08:00 – 10:00 and they can be booked up to four weeks in advance. These appointments are especially intended for people who are needing to get time off work in order to attend the surgery, needing follow up appointments with the same doctor or having procedures requiring longer appointments.

On the Day Appointments

Appointments are released at 08:30 onward for same day appointments. Please book an appointment with the practice as soon as you are able, to book onto one of these appointments.

Emergency Appointments

We have additional slots for urgent medical conditions that cannot wait until the next available routine appointment.

Afternoon Surgeries

Prebookable Appointments

As above for morning surgeries, however these are available from 15:00 – 17:30 each day.

On the Day Appointments

For afternoon appointments, these are released at 14:30 for same day appointments within the afternoon.

Named Doctor

You are welcome to see any doctor of your choice, but where possible, we would encourage you to see the same doctor. We believe it leads to better continuity of patient care.

Cancelling Appointments

If you cannot keep your appointment please let us know as far in advance as possible so that we can offer the appointment to another patient.

To cancel, you can:

Did Not Attend

Patients who do not cancel their appointments in time will have ‘did not attend’ appointments on their record, and may have their online services access withdrawn.

Patients who miss two appointments are given a ‘DNA’ warning, and patients who still consistently miss appointments may be asked to register with another practice.